Shipping policy

Shipping Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders. Our shipping partners include:
Bluedart, Xpressbees, Delhivery, Ekart, Ecom Express, and others.

Shipping Time Breakdown

• Order Cut-off Time: 10:00 AM – 4:00 PM (Monday to Saturday)
• Same-Day Shipping: Orders placed before 4:00 PM are shipped on the same business day.
• Orders placed after 4:00 PM are processed and shipped the next business day.

Processing Time

• All orders are processed within 12 to 24 hours of placement.

Transit Time

• Metro Cities: 1–2 working days
• Other Locations (excluding Mumbai): 3–5 working days
• Mumbai and surrounding areas: Delivery may take up to 5–6 working days

Total Delivery Time

• Metro Cities: 2–3 working days
• Other Locations: 5–6 working days

(Includes processing + transit time)

Order Cancellation

Yes, customers can cancel their order.
To cancel, please reach out to our customer support team via:

• Email: support@scentstories.in
• Phone: ‪+91 9137 098 427‬

Please include your Order ID with the cancellation request.

Note: There is no cancellation fee.