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Return & Refund Policy

At Scentstories, we value your satisfaction and strive to deliver only the highest quality fragrances. Please read our return and refund guidelines carefully before making a purchase.

Return Policy

Non-Returnable Items

  • Perfumes, samples, and decants are non-returnable, non-refundable, and non-exchangeable.
  • Returns will only be accepted if the item received is damaged or defective.

Return Conditions

  • Returns must be approved in advance.
  • Products must be in unopened, unused, and original packaging condition.
  • Return request must be initiated within 2 days of delivery.
  • Products returned without prior approval (RMA#) may be rejected or destroyed.
  • Health & hygiene notice: Opened or used items cannot be returned or exchanged.

Not Covered

  • Damages due to negligence, improper use, or storage.
  • Shipping charges are non-refundable for:
    • Returned, refused, unclaimed, or undeliverable packages.

How to Initiate a Return

Please follow these steps:

1. Email us at support@scentstories.in on the same day of delivery, mentioning:

  • Order Number
  • Reason for return
  • Images/videos of the damage

2. Wait for our team to issue a Return Merchandise Authorization (RMA#).

3. Once approved, return the product to:
Scentstories, 24, Arab Building, Sewri Cross Road, Mumbai 400015

4. After we receive and verify the item, your refund will be processed within 5 business days.

Note: Customers are responsible for the return shipping cost unless it’s due to our shipping error.

Refund Policy

Eligibility

  • Refunds are issued only for approved returns of damaged or defective products.
  • Perfumes, samples, and decants are non-refundable.
  • Refunds for Cash on Delivery (COD) orders require valid bank details for processing.

Processing Time

  • Refunds are processed within 5 business days of receiving the returned item.
  • Refunds for prepaid orders are credited to the original payment method.

Deductions

  • A 2.5% deduction applies to all refunds to cover payment gateway processing fees.

Failed Online Transactions

  • These are automatically refunded to the original payment source within up to 7 working days.
  • We do not hold or manage the funds from failed transactions.

Order Cancellations

  • Orders can only be cancelled within 1 hour of placing the order, as we prioritize rapid dispatch.
  • To request a cancellation, please email support@scentstories.in with your Order ID and reason for cancellation.
  • No cancellation fee applies.

Contact Us

Have questions? We’re here to help.

  • Company Name: Scentstories
  • Email: support@scentstories.in
  • Phone:+91 9137 098 427‬
  • Contact Form: Click Here
  • Address: 24, Arab Building, Sewri Cross Road, Mumbai 400015
  • Business Hours: Monday - Friday: 9:00 AM to 8:30 PM (GMT+05:30)
  • Response Time: We aim to respond within 1 Business day.