At Scentstories, we value your satisfaction and strive to deliver only the highest quality fragrances. Please read our return and refund guidelines carefully before making a purchase.
Return Policy
Non-Returnable Items
- Perfumes, samples, and decants are non-returnable, non-refundable, and non-exchangeable.
- Returns will only be accepted if the item received is damaged or defective.
Return Conditions
- Returns must be approved in advance.
- Products must be in unopened, unused, and original packaging condition.
- Return request must be initiated within 2 days of delivery.
- Products returned without prior approval (RMA#) may be rejected or destroyed.
- Health & hygiene notice: Opened or used items cannot be returned or exchanged.
Not Covered
- Damages due to negligence, improper use, or storage.
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Shipping charges are non-refundable for:
- Returned, refused, unclaimed, or undeliverable packages.
How to Initiate a Return
Please follow these steps:
1. Email us at support@scentstories.in on the same day of delivery, mentioning:
- Order Number
- Reason for return
- Images/videos of the damage
2. Wait for our team to issue a Return Merchandise Authorization (RMA#).
3. Once approved, return the product to:
Scentstories, 24, Arab Building, Sewri Cross Road, Mumbai 400015
4. After we receive and verify the item, your refund will be processed within 5 business days.
Note: Customers are responsible for the return shipping cost unless it’s due to our shipping error.
Refund Policy
Eligibility
- Refunds are issued only for approved returns of damaged or defective products.
- Perfumes, samples, and decants are non-refundable.
- Refunds for Cash on Delivery (COD) orders require valid bank details for processing.
Processing Time
- Refunds are processed within 5 business days of receiving the returned item.
- Refunds for prepaid orders are credited to the original payment method.
Deductions
- A 2.5% deduction applies to all refunds to cover payment gateway processing fees.
Failed Online Transactions
- These are automatically refunded to the original payment source within up to 7 working days.
- We do not hold or manage the funds from failed transactions.
Order Cancellations
- Orders can only be cancelled within 1 hour of placing the order, as we prioritize rapid dispatch.
- To request a cancellation, please email support@scentstories.in with your Order ID and reason for cancellation.
- No cancellation fee applies.
Contact Us
Have questions? We’re here to help.
- Company Name: Scentstories
- Email: support@scentstories.in
- Phone: +91 9137 098 427
- Contact Form: Click Here
- Address: 24, Arab Building, Sewri Cross Road, Mumbai 400015
- Business Hours: Monday - Friday: 9:00 AM to 8:30 PM (GMT+05:30)
- Response Time: We aim to respond within 1 Business day.