At Scentstories, your privacy is important to us. We do not sell your personal information to third parties. Your data is used only to provide and improve our services, process orders, and communicate with you.
While we may share information for operational purposes such as order processing, delivery, customer support, analytics, or marketing, these actions are strictly for service purposes and do not constitute selling your personal data.
Your Privacy Rights
Under applicable privacy laws in India, you have the right to:
- Access your personal data that we collect, use, or share.
- Request correction of any inaccurate personal data.
- Request deletion of your personal data (subject to legal or operational exceptions).
- Understand how your personal data is collected, processed, and shared.
How to Submit a Request
To exercise your rights, contact us using one of the following methods:
- Email: support@scentstories.in
- Phone: +91 9137 098 427
- Contact Form: Click Here
When submitting your request, please provide:
- Your full name
- Email address
- Order number (if applicable)
This helps us verify your identity and process your request efficiently.
Verification Process
For your protection, we may verify your identity before completing any request. Verification may include confirming your email address, order history, or other identifying details.
Authorized Agents
If you are submitting a request on behalf of someone else, you must provide proof of authorization (such as written consent or power of attorney).
Updates to This Notice
We may update this notice from time to time to reflect changes in our privacy practices. Any updates will take effect once posted here, so please review this page periodically.
Contact Information
If you have questions or concerns, please contact us:
- Company Name: Scentstories
- Email: support@scentstories.in
- Phone: +91 9137 098 427
- Contact Form: Click Here
- Address: 24, Arab Building, Sewri Cross Road, Mumbai 400015
- Business Hours: Monday - Friday: 9:00 AM to 8:30 PM (GMT+05:30)
- Response Time: We aim to respond within 1 Business day.