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Payment Policy

At Scentstories, we are committed to providing a safe and seamless checkout experience. We accept a wide range of secure payment methods so you can shop with confidence.

Accepted Payment Methods

Debit & Credit Cards

  • Visa Debit Card
  • Mastercard Debit Card
  • Visa Credit Card
  • Mastercard Credit Card
  • American Express (Amex)

Online Banking (Net Banking)

We support Net Banking payments from the following banks:

  • Bank of Baroda
  • Karur Vysya Bank
  • RBL Bank
  • YES Bank
  • Dhanlaxmi Bank (Retail & Corporate)
  • Punjab National Bank (Corporate & Retail)
  • IndusInd Bank
  • Federal Bank
  • Karnataka Bank
  • Tamilnad Mercantile Bank
  • DCB Bank
  • Airtel Payments Bank
  • Deutsche Bank
  • The Nainital Bank
  • Jammu & Kashmir Bank
  • IDBI Bank
  • Kotak Mahindra Bank
  • Catholic Syrian Bank
  • Central Bank of India
  • City Union Bank
  • Janata Sahakari Bank (Pune)
  • Bank of India
  • IDFC First Bank
  • Bank of Maharashtra
  • Cosmos Bank
  • Indian Bank
  • UCO Bank
  • SVC Co-operative Bank Ltd
  • South Indian Bank

UPI & Digital Wallets

  • UPI (PhonePe, BHIM UPI, etc.)
  • PhonePe / BHIM UPI
  • Airtel Payments Bank
  • Freecharge (PayLater, UPI, Wallet)
  • Citrus Wallet
  • Ola Money (Postpaid + Wallet)

Rewards & Loyalty Points

  • Pay with eligible reward points (where applicable).

Security & Privacy

  • All transactions are processed through secure, encrypted payment gateways.
  • We do not store your card or banking details.
  • Sensitive information is transmitted safely in compliance with industry standards.
  • For more details, please refer to our Privacy Policy and Terms of Service.

Contact Us

If you need assistance with a payment, our team is here to help:

  • Company Name: Scentstories
  • Email: support@scentstories.in
  • Phone: +91 9137 098 427
  • Contact Form: Click Here
  • Address: 24, Arab Building, Sewri Cross Road, Mumbai 400015
  • Business Hours: Monday - Friday: 9:00 AM to 8:30 PM (GMT+05:30)
  • Response Time: We aim to respond within 1 Business day.